Policies & FAQs

We are so glad you booked a service with us. We can’t wait to see you. Reading through our policies will help us to serve you better. We request that our guests arrive a little early for their scheduled appointment. When they do, we’ll have beverages and the latest fashion magazines waiting. Our retail area is also available for browsing and shopping.

To ensure the safety of our guests and staff, and to allow us to give each guest our undivided attention, only the person receiving the service is permitted on the styling floor. All other guests are asked to wait in the reception area, as required by our insurance provider. Children are not allowed in the salon area unless they have an appointment and must be accompanied by an adult at all times.

We kindly request that phones be silenced, set to vibrate or be turned off to ensure that all our guests receive the relaxing experience we strive to provide. Two-way communication devices should also be turned off.

Detlev is not responsible for lost or stolen items or items left behind. Visa, MasterCard, Discover, personal checks and cash are all accepted methods of payment. $25 will be charged for all checks returned for insufficient funds.

We are located in Suite 208 of CocoWalk on Grand Avenue in Coconut Grove, FL, welcoming guests from Coral Gables, Brickell, South Miami, Pinecrest, Midtown, and Miami Beach. Our boutique salon provides a welcoming, eco-conscious hair care experience tailored to your lifestyle and daily routine. You can view parking options and get directions on our contact and location page.

We specialize in precision hair cutting, custom hair color including balayage and babylights, Bellami hair extensions, and frizz-reducing keratin treatments. Every appointment starts with an attentive consultation to deliver predictable, beautiful results that are effortless to style at home. Explore our full offerings on our services page.

We operate with a hospitality-driven white-glove service standard and stand fully behind our craft. If your cut, color refresh, or treatment requires a subtle adjustment, our team will refine it within seven days at no extra cost. Experience our tailored guest experience with our introductory offer.

As an official Davines Satellite Academy, our salon hosts global master educators multiple times a year for advanced color and technical training. This commitment to continuous education ensures our team delivers predictable, high-level results for every guest. Learn more about why we chose Davines here.

High humidity and hard water in South Florida can cause persistent frizz, moisture depletion, and color dullness. We counter these local climate challenges using moisture-rich Davines treatments and specialized keratin smoothing solutions. Discover our smoothing options on our keratin and smoothing page.

We feature sustainable B-Corp hair care products from Davines, luxury hair extensions from Bellami, and smoothing formulas from Keratin Complex. Combined with our Green Circle Salon eco-recycling and compostable towels, we offer clean, luxury beauty care. View our curated lineup at our shop, Jackson Parker.

Extension pricing varies based on your natural hair density, desired length, and the specific application method chosen during your consultation. We provide transparent, itemized quotes before starting work so you feel completely confident in your service plan. Schedule a consultation on our hair extensions page.

Our gender-neutral pricing model sets haircut costs strictly on hair length, density, and the time needed rather than gender. This transparent pricing structure guarantees a fair, consistent experience for every client who walks through our doors. See pricing breakdowns on our haircut menu.

Yes, our team is trained in precision cutting, custom coloring, and hydrating treatment protocols for all hair textures, including curly and multicultural hair. We focus on enhancing your natural pattern while protecting hair health against humidity. Read details on our custom color services on our hair color page.

You can reserve your appointment online at any time or call our reception team for personalized scheduling assistance. While we welcome walk-ins at CocoWalk when available, advance bookings are recommended to secure your preferred stylist. Plan your visit on our online booking page.

We are always looking for passionate, growth-oriented stylists and salon assistants who prioritize hospitality, continuous learning, and sustainable care. Joining our team includes access to exclusive Davines Satellite Academy masterclasses and a supportive career environment. Apply on our careers page.